Privacy Notice: Walk the Line Dog Services

1. Introduction

At Walk the Line Dog Services, we are committed to protecting your privacy. This notice outlines how we collect, use, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. The Data We Collect

We collect the following personal information when you inquire about or book our services:

• Identity Data: Your full name.
• Contact Data: Your email address and phone number.
• Service Data: Your preferred booking date and time.
• User Content: Any information provided in your “custom message,” such as details about your dog, medical needs, or home access instructions.

3. Legal Basis for Processing

We process your data under the following legal grounds:

• Contract: To provide the dog walking services you have requested.
• Legitimate Interests: To manage our business records and respond to your inquiries effectively.

4. How We Use Your Data

Your information is used strictly for booking and service-related purposes. This includes:

• Responding to your initial service inquiry.
• Managing and scheduling dog walking appointments.
• Contacting you regarding your dog’s welfare, updates, or schedule changes.

Note: We do not use your data for marketing newsletters or third-party advertising.

5. Data Storage and Security

Your data is stored securely within a password-protected Gmail inbox. We do not share your personal information with third parties unless required by law or necessary to fulfill our service to you (e.g., emergency veterinary care).

6. Data Retention

We only keep your personal data for as long as necessary:

• Inquiries: If you contact us but do not proceed with a booking, your data will be deleted after 6 months.
• Active Clients: If you become a client, we retain your data for the duration of our service and for up to 6 years following your last booking to comply with tax and insurance requirements.

7. Your Rights

Under the UK GDPR, you have the following rights:

• Access: The right to request a copy of the data we hold about you.
• Correction: The right to ask us to correct inaccurate information.
• Erasure: The right to ask us to delete your data (the “right to be forgotten”).
• Withdrawal of Consent: Where processing is based on consent, you can withdraw it at any time.

8. Contact Information

If you have any questions about this privacy notice or wish to exercise your rights, please contact:

Walk the Line Dog Services Email: [email protected]

If you remain unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.